Monday, April 25, 2016

Blog Post #8: Final Marketing Entry


Sadly, this is my final blog post for BU-215 Marketing. This experience taught me a lot and hopefully you have enjoyed reading about the topics I've covered relating to Marketing with Southwest Airlines as much as I've enjoyed sharing them. In this final post I am going to reflect on the stated outcomes and objectives of this course.



In the class syllabus it was explained that, by the end of the semester we would understand some of the functions, roles, and responsibilities of people who work in marketing. This objective was not a simple task to approach, however, with the guidance of my professor, and the guest speakers that she brought in, the material covered in class became easier to understand and the process of marketing a product or service for a business became a much more tangible process. Although the tactics and strategies we leaned of throughout the semester don't absolutely guarantee sales, they do significantly improve every business' chance of growing it's market share, meaning more sales and larger revenues. Through completing the course, a common misconception that marketers primarily focus on ways to advertise was addressed. 
Image result for the marketing mix
We learned about the marketing mix which included price, product, promotion, and place. Our objective in this aspect of the class was to become masters of the four P's . The marketing mix is basically a foundation for many of the other principals that we covered. In each area there are different variables to consider, all of which influence the success or failure of every businesses. I learned how to adjust each of the "four P's" through the marketing simulation and I learned how to analyze marketing operations of real business like South West Airlines through these blog entries. In addition to this, I was able to focus on, and practice identifying some of the elements of the marketing mix through the example advertisements that I presented to the class. The ads that my classmates presented also helped with this. For each presentation I spoke about the product being advertised, the place that it was advertised, what about the product was being promoted, and the price of the product. However basic the marketing mix may sound, each of the elements and how they influence a consumers likeliness to buy a product, dictate whether the product sells or not.


I also applied new analytical skills through the simulation as our financial standings were measured and established. As far as the simulation goes, through analysis of our groups financial standings on our financial statement, I was able to make more informed decisions that helped our team to succeed. Our main objective here was to examine exactly how much it cost to produce, promote, and distribute our product, as well as establish how much we would need to make in order to break even and then profit. This was extremely helpful when it came to making decisions about how we would go about presenting our backpacks to our targeted market segment. Equally important in trying to assure that our product was as appealing to our target market as possible using feedback from our targeted audience. We found a bag that shared characteristics consistent with what our market segment valued and then presented it where we could reach as much of our segment as possible, we promoted the product in places where our segment would see it and not in places that the wouldn't, and we made solid margins by selling at a high price that was still in our targets price range, maximizing profit. 


One objective that was particularly interesting was our exploration of new business innovations. It became apparent, that when looking for innovation in the market that connects all of us, Amazon is a really amazing innovator. In class we discussed some of the distribution tactics on the horizon for Amazon. The process of automating many of the roles that human workers traditionally play is always going to be the future when it comes to improving efficiency. Drones sent to deliver goods to customers, robots that pick out and sort through enormous warehouses full of a seemingly infinite array of products, and algorithms used to organize goods in a way that makes for the most efficient distribution process are just a few of the ways Amazon is making it easier to consume products from other businesses that produce goods. 

lastly, an objective that was especially important in my mind came about through a connection that I made from one of my economics classes to what we were discussing in BU-215. Elasticity is a concept that is one of the most important things to understand when it comes to figuring out how to compete most effectively. Knowing what options consumers have when it comes to deciding on a product that they might buy, what other price options there are, how essential the product is to the consumer in day to day life, and how much of their income they are willing to sacrifice in exchange, are some of the major points summarized through calculation of elasticity. Elasticity is fascinating to me because it measures the value of a product relative to every thing else people spend their money on. We talked in class about how elasticity can be influenced by price and how price should consider the elasticity of demand for a given product.
https://youtu.be/HHcblIxiAAk *Copy and past this URL to watch a good video that explains elasticity 

Overall, this class helped me to gain a better understanding of how the successful operation of a business is dependent on the major roles that marketers play. Marketing is about more than just ads as even I my self had a preconceived and misinformed notion of prior to completing this course. Maybe one day I will find my self playing the role of a marketing expert for a business, and if I do, this course will have been a good way to establish a solid foundation of marketing principals. I'd like to thank Professor Nelson for being an engaging professor who was able to present the tools I needed to obtain in order to understand the world of marketing. By sticking to the course objectives seen in the syllabus we covered a lot of important information that I may not have been able to grasp had I not been enrolled in the course. 

Thanks for reading!  

Blog Post #7: Why airfare prices becomes less elastic over time: How are price discrimination and time related

When we look at airfare ticket prices for any given flight, it's clear that prices are neither fixed at any kind of rate based on distance, nor are they stagnate over the time period leading up to departure. Southwest Airlines does offer some of the most affordable tickets, however, the price of reserving a seat becomes more and more expensive as the date of the flight approaches. In other words, reserving a seat on a flight that leaves months from now is less expensive than reserving a seat on a flight that leaves today. Why? Well let me start by explaining elasticity of demand.


So, in this case elasticity is a concept that refers to how demand is effected by changes in price. Keep in mind that, in the long run demand is always going to be elastic for things that we do not absolutely need in order to survive. Opposite to this, in the short run, there are some goods where demand is inelastic, meaning you will buy whatever is being offered regardless of price (within reason). In the case of airline tickets, airlines are smart and recognize the differences in elasticity of demand for tickets through the time leading up to the departure of each of their flights. Charging higher prices near departure an lower prices for reservations made well in advance is an excellent way to maximize the amount of money airlines are able to make per seat sold and prices are kept in check by consideration of the point in which customers will chose an alternative method of transportation (also called a substitute).
The line labeled "demand 1" is more elastic than "demand two". We know this because a steeper demand curves show that people are less sensitive to increases in price in terms of the quantity that they will be willing to pay for. A demand curve with a lower gradient (demand 2) shows that consumers will consume less if the price goes up and more is the price goes down. 

Selling pencils outside of an exam room to students who only brought a pen or nothing at all two minutes before a test begins for $10 a piece is just like an airline that sells tickets for a flight that departs in an hour for prices that are significantly higher than the price for the same seat booked a month in advance. Airlines use price discrimination over time in order to maximize the amount of money that they are able to take in for every seat they sell. Now just because the concept is called price "discrimination" doesn't mean that there are any inherent unethical tactics at play. The price variations are the same for any one who wants to purchase a ticket, and the tickets are equally available to everyone. If explaining this seams a bit overly defensive, well its meant to be. Businesses are often scrutinized for marketing tactics that use variable prices, but these arguments that are made only look at the differences in the prices that people have to pay rather than considering the fact that the same prices are offered to everyone for each increment of time leading up to the flight. Airlines aren't able to control when customers book their tickets.

https://www.google.com/search?q=airline+industry+price+discrimination&espv=2&biw=935&bih=891&source=lnms&tbm=isch&sa=X&ved=0ahUKEwi4xY-B57HMAhVMGz4KHR0QCH8Q_AUIBygC#imgrc=wKC5MNwxHOO4QM%3A

Also, just to clarify a point made in the first paragraph, flight prices from destination to destination are not fixed either. Flights vary in distance traveled and in the destinations that they are headed to. For example,when booking tickets for a common travel time like spring break, we can see that flights from,say, Baltimore to Fort Lauderdale, are more expensive than flights from Baltimore to Boise. Yes Boise is farther away from Baltimore than Fort Lauderdale is, but considering Fort Lauderdale attracts more people from the North East than Boise does, the prices and the frequency of flights are designed in a way that addresses the elasticity of demand.

Wednesday, March 30, 2016

Blog Post #6: Dan Ariely's Explains Explains How We Are Predictably Irrational. What Does This Mean For Southwest?


Dan Ariely is a behavioral economist who has studied the way that individuals behave in the world. Whether we look at our markets or the dating world, you name it, at some point Dan has probably done a study on it or can refer you to the work of one of his colleagues, explaining with great detail how we are sometimes predictably irrational. The work of economists like Ariely helps us to understand how people behave under certain circumstances, particularly ones that effect our wallets. Through gaining deeper understandings of how humans behave when faced with different incentives and asymmetries in information, we equip ourselves with the best tools to make decisions that optimize efficiency on both, the behalfs of producers, and consumers. Businesses and individuals who understand behavioral economics are at a clear advantage in the market place because they are able to manipulate the way consumers behave to a large degree.


Now, obviously there are simple incentives that send clear signals to individuals in life and the market place, but Arielys real gift to economics can be seen when directs us to look at how people behave under circumstances that do not give clear incentives or signals. One of the examples Ariely provides in his book "Predictably Irrational" demonstrates cases in which individuals behave irrationally in the masses. He explains the power comparisons options has on the behalf of the consumer or individuals dealt with various propositions.


Don't dismiss this first example I'm about to discuss because confusing Ariely's book for a scientific journal of a sociopath would be a mistake; what Ariely finds holds relevance later when we look at how consumers make purchasing decisions. First he explains comparisons that individuals make when it comes to picking a partner. Studies discussed in his book explain that individuals who are accompanied by comparatively less attractive friends appear significantly more attractive to prospective partners. This discussion brings him back to what he initially set out to find; can trends in how we compare the attractiveness of prospective partners extend into our markets? You bet they do.


Ariely goes on to explain the concept of a "decoy" in the context of the market place, specifically in pricing. He talks about a popular magazine company called "The Economist" who used a very interesting marketing strategy that surely increased profits for the company.



In this situation there are three options. "The Economist" want's to sell a product at a price that maximises what consumers will be willing to spend. the options are to buy the magazine subscription, the online subscription, or the magazine and online subscriptions combined. In this case we would call the print subscription option the "decoy" because on comparison the option to buy the combined subscription appears to be more valuable than the option to buy the print only subscription given that they are priced the same while one option provides more mediums of content than the other. Having the print only option price to compare to the print and web combined option illustrates that the combined option is more valuable. When we look at the web only option we don't have another purchasing option to compare it with. Given all of this it is thought in theory that a consumer would be most inclined to purchase the third option, just like an individual may pick the person who is relatively the most attractive person in the room to be their partner. When we compare options in our lives we are only able to asses value relative to what is presented to us. Here, "The Economist" sells the profit maximizing duel subscription that they want to sell more of.

Dan Ariely's work and the work of many other economists alike are the keys to unlocking marketing strategies that get consumers to behave in a ways that are preferable and the work also can help consumers be aware of the sellers intent.  
   

Blog Post #5: How do we define the type of market that the airline industry is apart of?


When we look at the airline industry, it's clear that the market is different from many others. Specially, when we consider how drastically changes at one airline effect the entire industry, we can see that the industry is dominated by a few large competitors. Also, there are significant barriers to entry in the airline industry when we consider the cost of entry and the competitive forces of the large already existing airlines in the market.



The airline industry's market would be best described as an oligopoly. The characteristics of an oligopoly market mainly are a market dominated by a hand full of large firms partnered with high barriers to entry. Recognizing the type of market that the airline industry operates within is important when we think about some of the variables that influence performance. One of the common themes that we see in the airline industry is one that is full of mergers. In the industry there are a few large competitors that control the majority of the market and then there are many other small companies that control less of the market. when a smaller company is not preforming as well as it needs to be in order to stay in the market, we often see mergers where a dominant force in the market buys the under-performing company.


This pie chart shows how the airline industry in the U.S. is dominated by American Airlines, Delta, Southwest and United. On comparison, the other many airlines that operate in the industry make up a small amount of the market.




Southwest Airlines, (the largest domestic carrier in the U.S.), bought a smaller struggling company called AirTran back in 2011. Rather than liquidating the company, AirTran management decided to sell the company to Southwest for 1.4 billion (Bureau of Transportation Statistics). This merger was a huge undertaking for Southwest particularly in regards to how it was going to have to deal with the existing staff at AirTran. Seniority liberties for the integrated AirTran pilots made up most of the major complications throughout the transition, but for the most part the merger has gone smoothly, as the chart to the right  suggests.

When we look at different market places we need to be able to decipher what type of markets we are dealing with in order to know what operating in the industry entails, especially in terms of competition and accessibility. Hopefully this blog is helpful in it approach to discussing what type of market the airline industry operates within.  



 



     

Monday, March 7, 2016

Blog Post #4: Southwest

The airline industry is one of the most competitive and unpredictable industries that exists. It's an industry made up of many companies all jockeying for the largest market share possible all while facing a variety of unpredictable variables that carry huge consequences or rewards. Fluctuations in the prices of commodities such as oil, changes in travel behavior, gate costs, performance, you name it, someone at Southwest is worried about it and on alert 24/7. 

 

https://www.google.com/search?q=cartoon+walking+a+tightrope&source=lnms&tbm=isch&sa=X&ved=0ahUKEwirrqy21q7LAhVD2R4KHUw_AjEQ_AUIBygB&biw=1174&bih=659#imgrc=ipvzvo2dnpRrLM%3A  

With hundreds of competitors internationally and many domestically as well, it's a wonder that carriers are able to compete non-stop on all fronts without interruption. Airlines are fixated on finding a competitive edge over competitors at all times. One way to do this is to offer flights to as many destinations as possible. Southwest grew its list of destinations from none, first to three in Texas, and now to 97 across the country and into several other countries. When services were first being offered through Texas, getting around the state was easier by flight than by car. As a side note, a bit of marketing genius was displayed by Southwest during this earlier time; bumper stickers that said "Fly Southwest. Herb Needs the Money" were plaster on cars all over the state. 

                                                                                   

      https://www.google.com/search?q=southwest+destinations&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjX3peW167LAhXLXR4KHYHTBg4Q_AUIBygB&biw=1174&bih=659#tbm=isch&q=southwest+destinations+2016&imgrc=1xg81_bqmguGLM%3A

In order to grow the company Kelleher had to fight for rights to gates at airports across the country. Legal battles have been fought at every turn all in an effort to make the list of destinations offered a little bit longer. These battles are especially impressive when we look back to when the company was  first starting out and played the role of an underdog. Kelleher, a law school graduate, was faced with legal battles every time he wanted to use a new gate. Larger competitors would understandably try to make it as difficult for Southwest as possible, but there wasn't much that could deter the drive of a leader like Kelleher. 

 

To learn more about Southwest's founder take a look at the link attached here http://www.texasmonthly.com/articles/a-boy-and-his-airline/

As the companies list of destinations grew, the success that came along had much to do with the way the company was led, particularly in how the messages and attitudes projected through marketing appealed to the everyday individual. Average people could side with a service that was presented in a way that was affordable and informal. The combination is what make southwest different than competitors who are a little more tense or formal. Now, as Southwest has developed, its business platform and informal appeal help carry it forward as the brand becomes more accessible to a larger number of people. Keep in mind that the company is now the largest domestic carrier.


 

   

Blog Post #3: Southwest Commodities Trading

Blog Post #3: Southwest Commodities Trading

One of the most important inputs a company like Southwest worries about outside of paying it's employees is paying for jet fuel. I'm interested in Southwest's commodities trading tactics because using the proper investing strategies can be what separates companies in the airline industry from each other. Much of Southwest's success and stability depends on the companies ability to hedge for the lowest fuel/oil prices possible. Just to be clear, a commodities hedge fund buys and sells commodities such as oil. The way Southwest's hedge fund group invests depends on what they think oil prices will do in the future; if they think prices in the future are going to be higher, they buy sooner rather than later, and on the other hand, if they think prices will be lower in the future they buy later rather than sooner (called a "long"). Also, the investing party can sell futures ("short") in the future if they predict that the market price for oil will go up in order to make profit. To insure against a loss in the hedge fund industry there are a number of risk spreading techniques companies use. The risk in this dynamic has to do with the price you pay in a futures contract. The contract negotiates the price the company pays for its oil and the price it sells at. If hedge fund managers for Southwest are successful, they will have negotiated prices that purchase the rights to oil in the future at a lower price than the actual market price will be. The cheaper oil price that's established can help lower costs for the company or it can generate profits from shorting at a price that is favorable.

 http://images.bidnessetc.com/img/960-crude-oil-trading-low-on-monday.jpg

How Southwest preforms in the hedge fund industry influences its stock value tremendously and selling stocks to investors is very important when it comes to being able to compete against other companies. Making an investment opportunity more marketable is dependent on what people think other investors will think the stock is worth in the future, and a great way to keep investors optimistic is to have a hedge fund group that preforms well and gets the companies commodities for the cheapest possible price.

http://media.ycharts.com/charts/e10af075590920fca1905d9924af1d92.png 
http://media.ycharts.com/charts/e10af075590920fca1905d9924af1d92.png


- http://marketrealist.com/2015/10/wall-street-think-southwest-airlines/ 

In the link above, we can see how Southwest's stock value is effected by its trading performances. Santiago Solar, the author of the article in the attached link, explains that the trading price for a stock in Southwest has the potential to grow by 34%. He also explains that of 20 wall street annalists covering southwest stock, 13 of them have rated it as "buy" and only three have rated it a "sell".

Marketing a investment opportunity is a tricky game because, how valuable the investment is, is completely dependent on the value of the company of interest as well as what people predict the company's value will be in the future. Given this, we could say that Southwest's hedge fund managers influence the sale of investments as much as the companies marketing department does.

 
 Scott Topping named Executive VP of Finance at Southwest
http://www.ksbe.edu/imua/article/scott-topping-named-executive-vp-of-finance/

Here's another interesting article about how Southwest is doing.
 http://www.nytimes.com/2007/11/28/business/worldbusiness/28iht-hedge.4.8517580.html?_r=0

  

Sunday, February 7, 2016

Blog #2: Southwest Airlines

When we look at industries made up of companies that are substitutes for each other we generally see producers that provide products or services that are very similar to each other, and aside from the recognizable name and colors of their brand, not much varies. For example, when I'm picking a gas station to stop and fill my tank up at, I could really care less about what company it is that's providing the gas so long as their prices are as low as their competitors, or if I'm choosing between Pepsi or Coke I really don't care as long as the prices are comparable and it's convenient to purchase their product. Some people might feel the same way about the services that airlines provide, however, if we compare the companies that we fly with we can find some characteristics unique to each company.


http://www.underconsideration.com/brandnew/archives/new_logo_identity_and_livery_for_southwest_airlines_by_lippincott.php#.VrgbnZODFHw

Southwest Airlines has a marketing strategy and business culture that speaks for it's self. They are the largest domestic carrier in the United States and they have a huge presence in the airline industry. Yes, their futures and commodities trading groups play a major role in the success of the company at the end of each quarter, being that every flight depends on there being two wings full of fuel, but a large chunk of Southwest's success can be attributed to the culture and marketing strategies they have used though they years, originally cultivated by the leadership of business genius Herb Kelleher and on through today with Gary Kelly.


Airline Domestic Market Share November 2014 - October 2015
Domestic Revenue Passenger Miles(billions)SouthwestDeltaAmericanUnitedJetBlueUS AirwaysAlaskaSpiritSkyWestExpressJet050100150
AirlinesShare
Southwest18.0%
Delta16.9%
American14.9%
United14.7%
JetBlue5.3%
US Airways5.2%
Alaska4.5%
Spirit2.5%
SkyWest2.4%
ExpressJet1.9%
Other13.7%
Mouseover each bar for the total.
Market share based on Revenue Passenger Miles November 2014 - October 2015.
http://www.transtats.bts.gov/

Herb Kelleher founded Southwest airlines in Dallas Texas in 1971. The company had just four planes and it only flew to three destinations, all of which were in Texas. It's amazing and inspiring to think of where the company started off and how far it has come. From day one the companies main objective has been to provide as many flights as possible with tickets that sell for the lowest possible price. They've achieved this by implementing a business model that puts the companies employees first. The culture that comes along with a company that values it's employees above everything is apparently really good for business. The idea behind this strategy is that happy employees who "LUV" the company they work for make for happy customers, and happy customers make for happy share holders.


https://www.google.com/search?q=herb+kelleher+1971&espv=2&biw=1333&bih=870&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjnr9fCrefKAhVI9x4KHXO3ASEQ_AUIBygC#imgdii=t_6kAbujzZtkxM%3A%3Bt_6kAbujzZtkxM%3A%3BzWgI742V_xC2AM%3A&imgrc=t_6kAbujzZtkxM%3A

http://afewprinciples.com/2015/06/30/learn-from-the-best/

Everything from how the companies logo looks to the faces of the crew members who greet passengers as they board each flight just radiates the kind of energy that you can only find at companies with employees that understand where the money for their salary comes from. Southwest understands that the most important part of building their brand is to capture the hearts of their passengers. Their logo has always incorporated a heart in it and more recently they have introduced a new logo that is a big heart painted in the companies signature blue red and yellow color scheme. The companies stock exchange symbol is NYSE:LUV. You could say that the company has been built on love and the hard work of its employees.


http://www.ispot.tv/ad/7aIM/southwest-airlines-black-history-month-all-year-round
In the link attached there are dozens of advertisements that show who and what Southwest's values 

Southwest Airlines is an amazing company and the story of how they came to be is inspiring. Using innovative business strategies, the company has worked it's self all the way to the top of the airline industry and it looks like they will continue to grow for years to come, picking up more and more international destinations. Next time I will look at the future of Southwest airlines and discuss whats to come. Thank you for reading!



   

Monday, February 1, 2016

Blog #1: Introduction

Hi there and welcome to my blog! I'm developing this page to help myself and whoever else is interested to learn more about how businesses become successful and how they market themselves. Through the semester I hope to create a page full of interesting marketing examples and insights that will help readers understand a vast range of marketing concepts.

Before I bombard you with articles, videos, and pictures, relating to marketing strategy, I think we ought to take a look at a few fundamental marketing concepts. The fundamental concepts of marketing, or "the marketing mix", are made up of four controllable factors; product, price, promotion, and place. "The four Ps" are areas of focus that are essential to the success of any company.

Product
 
"BURLINGTON, Vt. -- At 24 years old, Cyrus Schenck is a college dropout and the founder of a ski company". Renoun skis utilize a patented hyper dampening technology that may change the ski industry forever. The hyper dampening material potentially could be used everywhere, shoes, tires, protective padding, you name it. common goods we see today might be different tomorrow because of Schenck's product. If you want to know more click the link below.
http://www.usatoday.com/story/tech/2015/04/13/new-ski-innovation/25731887/

 Product is the first of the four Ps. It is a good or service that a producer creates in order to meet the needs of consumers. 

There are generally two types of products:

-Physical goods: These products are designed to serve some sort of everyday function for consumers. We are constantly surrounded by these products. Example: a pencil

-Services: This type of product is provided by an organization that provides some sort of service that helps customers get what they need. We depend on this type of product in our lives everyday. Example: Saint Michael's College

Price
 
 3d printers potentially could help companies reduce their costs of production by automating many Jobs traditionally done by employees. We have seen sophisticated modern technology applied in the production of many goods we use and depend on today. For example the robotic instruments used to manufacture cars. such technologies reduce costs and improve efficiency.
http://www.3ders.org/articles/20130205-lenovo-dhl-vision-3d-printing-and-customization-to-become-the-new-norm-in-future.html 

Image result for milton friedman 
 Milton Friedman, a famous economist who had strong faith in markets and their ability to properly dictate prices.
Milton nails it in this videolink: https://youtu.be/7V9ihC1o7wc 
 

Next is price. The price of a good is typically dictated by the cost of production and the market that the good falls in. The cost of production influences price because producers need to be able to pay for the resources and inputs required to create what ever it is that they are providing. A market price is the average price of all goods that are substitutes for each other (or goods that are similar to each other). Honda and Toyota are examples of substitutes. When there are multiple goods or services that are similar, producers compete with each other to provide the best product for the lowest price. Why? because consumers like to see their dollar go further. In economic principal, the profits companies make from sales of goods are zero in the long because when there are profits to be made competitors enter the market driving prices further and further down. When competitors no longer can offer prices that match market price, they are usually forced to leave the market. Consumers should like business competition because it keeps the prices they pay low.

Promotion
Image result for Starwars 
The new Star Wars movie was promoted everywhere. I've never seen so many advertisements and related products for any other movie. So far, the movie has grossed $895,426,162; more than any other movie in history.
http://www.boxofficemojo.com/alltime/domestic.htm

Third is promotion. This concept is about how producers communicate with consumers, whether it be by TV commercials, or just by word of mouth, promoting a product or service is the best way to make an organizations potential customer base aware. You name it, anything that explains a companies product in a way that hooks consumers is considered promotion.

Place
 
  You can now order Domino's Pizza using twitter. This is a whole new level of accessibility.
https://twitter.com/dominos?ref_src=twsrc^google|twcamp^serp|twgr^author
 
Last of the four Ps is place. This concept is about how producers get their product to their customers. The accessibility dynamic between producers and consumers is important because the success of producers is dependent on how good they are at putting their product in the hands of consumers in exchange for money. On your phone, on the corner, or on the TV, wherever you look there are producers are trying to sell you stuff, and generally, the more convenient they're service is, the more they sell.

Thank you for reading my very first blog! I hope that it was a productive use of your time and you enjoyed the information discussed.

Next time I'm going to talk a little bit about a company that has had a huge impact on my life. My father is a pilot for Southwest and for as long as I can remember he has told stories about his experiences at work, whether he's telling me about a tricky landing procedure he had to pull off, or just a funny story about the company. One thing that my father has told me about his job time and time again is how lucky he is to work for a company like Southwest. My father's passion for aviation and love for his company are why Southwest airlines matter to me. Southwest is a company that does more than just maximize efficiency and real in profits, it's a company that values its customers and employees over everything. The success and stability of the company can be attributed to it's values, and Southwest's values are different. It's customers and employees are number 1, not just because it sounds nice in some phony business model, but because it is how the company was built and how it has succeeded since it was created in 1967. Since then it has grown to become the largest domestic carrier and is still expanding its horizons. This company has utilized all of the concepts in the marketing mix in innovative and inspiring ways that I think we can learn from.